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[Payment] Sequential Payment FAQ
Sequential payment provides users with at least 2 methods for direct payment in the Apple App Store, Google Play, Huawei App Gallery, Youtube Premium, and Spotify checkout. If the first payment method chosen has an insufficient balance or limit, the second payment method will be used for the transaction attempt.
2. Can a new user see the Sequential payments when linking their ShopeePay account?
3. If I cancel my purchase, how will I receive my refund?
Refunds will be made to the payment method used
4. What are the limits for each of the payment methods offered?
The payment limit will follow the limit of the respective payment methods selected. ShopeePay wallet has a limit of RM4,999 (if KYC has been performed), while SPayLater will follow your approved limit
5. Can two payment methods be combined and used for one transaction?
Only one payment method can be used per transaction. You can choose between ShopeePay or SPayLater.
6. Why were my funds deducted from SPayLater even though I still have a balance in my ShopeePay wallet?
If the sequential payment method is selected, the transactions will be deducted from the payment method priority that has been set first. However if that payment method does not have sufficient balance, the transaction will be deducted from the second payment method. Transactions cannot be paid by combining both payment methods.
Example:
Transaction amount | RM100 |
ShopeePay wallet balance | RM50 |
SPayLater limit | RM200 |
If your ShopeePay wallet is set as the priority payment method followed by SPayLater, the transaction of RM100 will be fully deducted from SPayLater even though there is still a balance in the ShopeePay wallet.
7. Can I change an existing linked app from Sequential to the Single payment method?
Yes, you can switch from the sequential payment method to the single payment method on an existing linked app. Learn how to disable the sequential payment method.
8. Why did my SPayLater verification fail when I have already clicked on the 'allow SPayLater' toggle as a payment method?
Yes, you can switch from the sequential payment method to the single payment method on an existing linked app. Learn how to disable the sequential payment method.
8. Why did my SPayLater verification fail when I have already clicked on the 'allow SPayLater' toggle as a payment method?
If you receive the verification failed message, please double-check to ensure that you have enabled and submitted the necessary documents for the activation of SPayLater.
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